Return & Refund Policy

 

BACKGROUND

www.paramparaorganic.com (the Website) is owned by Parampara Organic (the Company), a company incorporated in India. It is an e-commerce portal aimed at propagating, promoting and enabling consumption of Organic Products by customers. The end customer, including any one representing the end customer (the User) agrees to have read, understood and accepted the terms and conditions mentioned below and elsewhere without any modifications at the time of registration. Placement of orders for the products available on the Website shall be conclusive to acceptance of the terms and conditions. The Company may assign its rights and duties under this agreement to any party at any time without notice.

 

RETURN AND REFUND POLICY

The Company endeavors to provide products of a consistent quality. The User understands that these are natural products and there may be variations accordingly. In the unlikely event of the products not meeting the expectations of the User, the Company will be notified within a period of 15 days from the date of delivery, Such notification by the User will be promptly addresses by the Company in the following manner

 

The product not meeting the expectations of the User and notified to the Company as mentioned above, will be replaced by the company at no additional cost to the User. The replacement product will be dispatched to the user as per the regular operations. The defective product will subsequently be picked up by the Company directly or through its courier partner.

The User, at the time of the notification may opt for refund of all monies paid for the product such notified. In such a case, no product replacement shall be made and all monies paid by the User for such product notified will be refunded in full after the product has been returned to the Company. The refund will be done in the form of a cheque drawn in favor of the user within 2 weeks of return of product.

No clause contained herein or elsewhere provides for any compensation whatsoever to the User or his representative beyond the replacement of the product or refund on monies paid as described above.